1. Go to the Concert event page for the concert you purchased a ticket for and click login in the top right of the page
2. A popup will appear, and you will be asked to log in with your Weverse Shop account email and password on the concert page.
Note: If you are having issues logging into your Weverse Shop using saved login information, please try manually typing in your email and password.
3. Click “Validate Ticket”
- If you are trying to log in with @icloud.com or @gmail.com email address and you are not seeing your ticket when attempting to validate it, try clicking the Google or Apple logos at the bottom of the popup to login directly instead.
- If you're seeing a black screen, your OS or browser version may be outdated. Please update the OS and browser to the latest version and try again.
- Issues specific to your Weverse Shop account should be addressed within the WeverseShop app. Tap the “More” button and choose “Customer Service” to access live chat support.
- If you have multiple accounts on Weverse Shop, Pls make sure, you’re trying to login with the same weverse shop account (email) and password when you have purchased a ticket.
- If you failed to login or validate a ticket, pls retry it with other network (WiFi or LTE connections)
- If you logged in successfully, but are not able to see the ticket box on the right even if you already have a ticket purchased. You should check your time clock on your machine (pc, laptop, tv, etc…) and need to set the time correctly.
- If you try to log in to Weverse unsuccessfully too many times, it will show an error message. Please wait before attempting to log in again. If you are still having issues, try changing your password or contacting Weverse Shop support.
- The "Enter" button will be activated 1 hour before the performance when the countdown timer is complete. Click the button to enter the concert page.
- Note: The enter time may be different from the concert start time if there is a preshow. Be sure to check the countdown for exact details.
- If you are still having trouble, you need to contact support (https://concerts.weverse.io/support), please include your order confirmation, type of devices, OS & Browser version and WeverseShop ID.